Shipping & Returns

Shipping and Returns

Generally we ship 3-4 days from payment receipt. On rare occasions, it may take a little longer.

We use both USPS and UPS to ship our products. Any package up to 12 pounds will be shipped via USPS priority mail and any order over 12 pounds will ship via UPS.

If you have a problem with shipping or with a package you received please contact customer support.

All international shipments are responsible for the taxes and duties in their respective country. Also all international shipments will have a 3-5 day hold on them so we can check for credit card fraud.

Returns

We will replace any substrate free of charge that arrives damaged or unsatisfactory. At Out-Grow we believe the customer is always rite, however if we feel this policy is being abused we reserve the right to deny service.
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