Shipping & Returns

Shipping and Returns


Generally we ship 2-3 days from payment receipt. On rare occasions, it may take a little longer.


Out-Grow uses both USPS and UPS to ship our products. Any package up to 12 pounds will be shipped via USPS mail and any order over 12 pounds will ship via UPS.

If you have a problem with shipping or with a package you received please use the contact us link or call 815-868-1000 weekdays 9am - 3pm central time.


All international shipments are responsible for the taxes and duties in their respective country. Also all international shipments will have a 3 day hold on them to be processed.


Returns


We will replace any product free of charge that arrives damaged or unsatisfactory. At Out-Grow we believe the customer is always right, however if we feel this policy is being abused we reserve the right to deny service. If you would like to return an item please use the contact us link or call 815-868-1000 weekdays 9am - 3pm central time.